Frequently Asked Questions

Why is the fish at Bali Sustainable Seafood considered sustainable?

  • Handline Fishing: We use handline fishing methods, avoiding the use of nets and bombs.
  • Size Compliance: We only catch fish that meet sustainable size requirements, ensuring that smaller fish are left to grow and reproduce.

Can Bali Sustainable Seafood deliver to my home?

• Yes, we offer home delivery services.

Is there a minimum order for free delivery?

  • Denpasar, Canggu, Pererenan, and surrounding areas: Minimum order Rp. 250,000
  • Ubud and Uluwatu areas: Minimum order Rp. 500,000
  • Karangasem and surrounding areas: Minimum order Rp. 2,000,000

When will my order be delivered?

  • Same Day Delivery: Orders placed before 09:00 WITA.
  • Next Day Delivery: Orders placed after 09:00 WITA.

What is the order deadline time?

  • For Free Delivery and Same-Day Delivery: Order by 09:00 WITA.
  • For Gojek Delivery: Order by 11:00 WITA (delivery cost borne by the buyer).

Can I get different pricing if I am a restaurant, hotel, or business organization?

  • Yes, we offer special pricing for business organizations.

Are the products safe during the delivery process?

  • Yes, we maintain the cold chain during delivery to ensure product safety.

How long will fresh products last if stored in the refrigerator?

  • Fresh products will last for 2-3 days when stored properly.

Are frozen products of good quality?

  • Yes, we use the Air Blast Freezing method to ensure high quality.

How do I defrost/thaw the products?

Using Cold Water:

  • Submerge the unopened packaged product in a bowl of cold water for 20-30 minutes.
  • Remove the product from the package when it is halfway thawed.
  • Optional: Wrap the product in a paper towel and leave it in the refrigerator for 10 minutes to remove excess water.

Using a Refrigerator:

  • Store the unopened packaged product in the refrigerator overnight (about 12 hours).
  • Remove the product from the package when it is halfway thawed.
  • Optional: Wrap the product in a paper towel and leave it in the refrigerator for 10 minutes to remove excess water.

Note: Once opened, consume within 2-3 days. Do not refreeze.